Privacy Policy – IRA Tech Solutions Ltd.

This Privacy Policy explains how IRA Tech Solutions Ltd ("IRA Tech", "we", "us", or "our"), a company based in Milton Keynes, United Kingdom, collects, uses, and protects personal data when you use our websites and products, including IRA LiveGuard™ and WebTester™ (together, the "Services"), available via goiratech.com.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

IRA Tech Solutions Ltd is the data controller for the personal data described in this policy. We are registered with the UK Information Commissioner's Office (ICO) under registration reference ZC004527. You can contact us about any privacy matter at rthummala@goiratech.com.

2. What personal data we collect

Category	Examples
Account data	Name, email address, password (hashed), company name
Usage data	Pages visited, features used, log-in timestamps, device and browser information
Technical / diagnostic data	IP address, device model, OS version, crash reports and error logs (e.g. captured by IRA LiveGuard™ when integrated into a customer's application)
Communications	Messages you send us via the contact form, chat widget, or email
Cookies & similar technologies	See our Cookie Policy for details

3. How we use your personal data

We use personal data for the following purposes and legal bases under UK GDPR:

Purpose	Legal basis
To provide and maintain the Services, including account creation and authentication	Performance of a contract
To respond to enquiries, support requests, or messages sent via our contact form or chat	Legitimate interests / performance of a contract
To monitor, diagnose, and fix errors or incidents in our products (e.g. via IRA LiveGuard™)	Legitimate interests
To send service updates, security notices, or (with consent) marketing communications	Legitimate interests / consent
To comply with legal obligations, e.g. tax and accounting records	Legal obligation

4. Who we share data with

We do not sell personal data. We may share personal data with:

Service providers who process data on our behalf (e.g. hosting, email delivery, analytics, form-submission handlers) under contractual data processing terms;
Professional advisers such as lawyers and accountants, where necessary;
Regulators, law enforcement, or other third parties where required by law.

5. International transfers

Where personal data is transferred outside the UK, we ensure an adequate level of protection is in place, for example through the UK's International Data Transfer Agreement/Addendum, adequacy regulations, or other appropriate safeguards recognised under UK GDPR.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements. When data is no longer needed, we delete or anonymise it.

7. Your rights

Under UK GDPR, you have the right to:

Request access to the personal data we hold about you;
Request correction of inaccurate or incomplete data;
Request erasure of your personal data in certain circumstances;
Request restriction of processing in certain circumstances;
Object to processing based on legitimate interests or for direct marketing;
Request data portability;
Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at rthummala@goiratech.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our Services are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be indicated by an updated "Last updated" date at the top of this page.

11. Contact us

For any questions about this Privacy Policy or our data practices, contact us at rthummala@goiratech.com.